Terms & Conditions

Welcome to Regal Rush Casino. These terms and conditions govern your use of our website, mobile platform, and all gaming services we provide. By creating an account, making a deposit, or using any feature on our platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We reserve the right to update these terms at any time and we will notify registered players via email or on-site notification whenever a material change is made. Continued use of our services after a terms update constitutes acceptance of the revised conditions. If you do not agree with any provision set out below, please do not register or use our services.

These terms are effective as of January 2026 and apply to all players accessing our platform from New Zealand. We operate under applicable gambling regulations and maintain robust compliance procedures designed to protect both our players and the integrity of our platform. Our responsible gaming commitments are an integral part of these terms, and we encourage every player to read that page alongside this one. Where there is any conflict between these general terms and a game-specific or promotion-specific rule, the more specific rule will prevail.

To register an account with us, you must be at least 18 years of age. We verify every player's identity through our automated KYC (Know Your Customer) process, which requires a valid government-issued photo ID and, in some cases, proof of address. Accounts that fail verification within 30 days of registration may be suspended until documentation is provided. We do not allow duplicate accounts, and if we detect that a player holds more than one account, we reserve the right to close all duplicates, void any bonuses claimed on those accounts, and return deposited funds minus any winnings generated through bonus abuse.

You are responsible for maintaining the confidentiality of your login credentials. We strongly recommend enabling two-factor authentication (2FA) on your account, which is available through Google Authenticator or SMS verification. If you suspect unauthorised access to your account, contact our support team immediately and we will freeze the account pending investigation. We are not liable for losses resulting from unauthorised access caused by your failure to protect your login details, though we will always work with you to resolve the situation as fairly as possible. Each player must provide accurate, current, and complete personal information at registration and update it promptly if anything changes, including your name, email address, phone number, or residential address.

We accept deposits in New Zealand Dollars (NZD) via POLi, Visa, Mastercard, Skrill, Neteller, bank transfer, and selected cryptocurrencies including Bitcoin, Ethereum, and Litecoin. The minimum deposit amount is NZ$10 for most methods, though some payment providers may impose their own minimums. Deposits are processed instantly for e-wallet and cryptocurrency methods, while bank transfers may take one to three business days depending on your bank. We do not charge deposit fees, but your payment provider may apply their own transaction charges, which are your responsibility.

Withdrawals are processed within 24 hours of your request for e-wallets and crypto, and within three to five business days for bank transfers and card payments. The minimum withdrawal amount is NZ$20. We reserve the right to request additional verification documents before processing withdrawals exceeding NZ$5,000 or cumulative monthly withdrawals exceeding NZ$10,000, in accordance with our anti-money laundering (AML) obligations. Withdrawals must be made to the same payment method used for the most recent deposit where technically feasible. If that method does not support withdrawals, we will process the payout to an alternative method agreed upon with the player.

We do not allow players to reverse a confirmed withdrawal request. Once you click "Confirm Withdrawal," the funds are queued for processing and cannot be returned to your casino balance. This policy exists as a player protection measure aligned with our responsible gaming commitments, specifically to prevent the cycle of withdrawing and redepositing winnings impulsively. If a withdrawal fails due to a technical issue with your payment provider, the funds will be returned to your casino balance and you can resubmit the request.

We offer a range of bonuses and promotions to our players, each subject to its own specific terms which are displayed on the promotion page and in the bonus claim modal. General bonus conditions apply unless stated otherwise: all bonus funds carry a 35x wagering requirement, meaning you must wager the bonus amount 35 times before any winnings from the bonus become withdrawable. Free spins winnings are credited as bonus funds and subject to the same 35x wagering requirement. The maximum bet while an active bonus is in play is NZ$5 per spin or NZ$5 per hand. Exceeding this limit may result in forfeiture of the bonus and associated winnings.

Not all games contribute equally toward wagering requirements. Pokies contribute 100%, table games contribute 10%, and live dealer games contribute 5% unless otherwise specified. Some games may be excluded from bonus play entirely, and these are listed on each promotion's terms page. Bonuses have an expiry period of 30 days from the date of activation. If wagering requirements are not met within this period, the bonus and any remaining bonus-derived winnings will be forfeited. We reserve the right to void bonuses and confiscate winnings if we detect abuse patterns, including but not limited to: opening multiple accounts to claim the same offer, using low-risk betting strategies designed solely to clear wagering requirements, or colluding with other players.

Bonus terms are subject to change and we will honour the terms that were in effect at the time you claimed a specific promotion. We do not apply retroactive changes to active bonuses. If you have any questions about a bonus or believe a wagering calculation is incorrect, contact our support team with your bonus ID and we will review it within 24 hours.

All content on our platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the overall design and layout of our website, is owned by or licensed to Regal Rush Casino and is protected by international copyright, trademark, and intellectual property laws. The Regal Rush Casino name, logo, and all related branding elements are our registered trademarks. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our content without our prior written consent.

Game content, including pokies, table games, and live dealer streams, is provided by our licensed third-party game providers and is subject to their own intellectual property protections. You are granted a limited, non-exclusive, non-transferable licence to access and play these games for personal entertainment purposes only. Any attempt to reverse-engineer, decompile, or extract source code from our platform or any game hosted on it is strictly prohibited and may result in immediate account closure and legal action. Screenshots and recordings of gameplay are permitted for personal use but may not be published or distributed commercially without our express authorisation.

We provide our platform and gaming services on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted service, we do not guarantee that our platform will be available at all times or free from errors, bugs, or security vulnerabilities. Scheduled maintenance windows will be announced in advance where possible, and we aim to complete maintenance during low-traffic hours (typically between 03:00 and 06:00 NZST). In the event of unscheduled downtime affecting active gameplay, any bets in progress at the time of the disruption will be settled according to the game provider's established disconnection policy, which typically means the game round completes server-side and the result is credited to your account.

To the maximum extent permitted by New Zealand law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform. This includes, without limitation, loss of profits, data, or goodwill. Our total aggregate liability to any player for any claim arising from or relating to our services shall not exceed the amount deposited by that player in the 12 months preceding the claim. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law. We encourage players to read our privacy policy for information about how we protect your data during service interruptions.

If you have a complaint or dispute regarding any aspect of our services, we ask that you first contact our support team via live chat or email at [email protected]. We aim to resolve all complaints within 72 hours of receipt. If you are not satisfied with the outcome, you may escalate your complaint to our compliance department by emailing [email protected]. Escalated complaints are reviewed by a senior team member who was not involved in the original resolution, and we provide a final response within 14 business days.

If our internal dispute resolution process does not produce a satisfactory outcome, you have the right to refer the matter to an independent alternative dispute resolution (ADR) provider. We accept mediation through recognised ADR bodies and we cooperate fully with their processes. Any disputes that cannot be resolved through ADR will be subject to the jurisdiction of the courts of New Zealand. We also encourage players to contact GamCare if a dispute relates to responsible gaming practices, as they can provide independent mediation guidance. For all other matters, our full contact details and registered address are available on the Regal Rush Casino NZ homepage.